Miami Party Decor Return & Cancellation Policy

Last updated: June 23, 2026

Thank you for choosing Miami Party Decor LLC for your event decoration service. This policy explains how cancellations, changes, refunds, delivery, and post-service concerns are handled for custom decor bookings.

Custom Event Services

Our decorations are custom prepared for each event. Once a booking is confirmed and preparation begins, the service is considered custom, scheduled work. Please review your event date, location, design details, colors, spelling, timing, and invoice carefully before confirming your booking.

After your booking is placed, you should receive confirmation within 24 hours. If you do not see the confirmation, please check your spam or junk folder and contact us if you need help.

Cancellations

To cancel a booking, you must contact us by email at support@miamipartydecor.com at least 7 days before the scheduled delivery, setup, or pickup date.

If cancellation is requested at least 7 days before the scheduled date, you may be eligible for a refund of 50% of the total amount paid. Cancellations requested less than 7 days before the scheduled date are not refundable because materials, labor, planning time, and the reserved event slot have already been allocated.

Changes To A Booking

Changes to event details, design, colors, personalization, delivery location, setup time, or pickup details must be requested by email at least 72 hours before the scheduled service date.

We will do our best to accommodate reasonable changes, but all changes depend on availability, preparation status, material availability, venue requirements, and scheduling. Additional charges may apply if the change increases the scope, cost, labor, travel, or setup time.

Refunds And Service Concerns

Completed decoration services cannot be returned in the same way as a standard retail item. If you believe the completed setup does not match the confirmed service description, please contact us within 48 hours of delivery or setup so we can review the concern.

If a correction is reasonable and possible, Miami Party Decor may offer an appropriate solution. Monetary refunds are not guaranteed for completed custom services, especially when the work was delivered, installed, and made available for the event.

After Delivery Or Setup

After decorations are delivered, picked up, or installed, Miami Party Decor LLC is not responsible for damage caused by handling, moving, weather, venue staff, guests, pets, children, heat, sharp objects, outdoor conditions, or other factors outside our control.

If a return, early removal, or pickup change is approved after delivery or setup, a service fee may apply to cover design work, labor, materials, delivery, installation, removal, and handling. Miami Party Decor LLC may refuse a return or adjustment if decorations are damaged, altered, moved, used, or no longer in the same condition as delivered.

Delivery And Pickup Windows

We do not guarantee exact delivery or setup times unless a specific time is confirmed in writing. We will work with you to choose a preferred delivery window when possible.

Typical delivery windows are morning from 9:00 AM to 1:00 PM, afternoon from 1:00 PM to 4:00 PM, and evening from 4:00 PM to 8:00 PM.

If customer pickup is approved for a specific order, you are responsible for having a vehicle that can safely fit and protect the decorations. Miami Party Decor LLC is not responsible for damage after decorations have been handed over to the customer or their representative.

Colors, Materials, And Design Variations

We work to match confirmed colors, styles, and design references as closely as possible. Small variations may happen because of material availability, lighting, screen display differences, production batches, venue conditions, or the nature of balloons, flowers, fabrics, and decorative materials.

Minor color, size, placement, or material variations are not considered grounds for cancellation, return, or refund when the service is reasonably consistent with the confirmed design direction.

Outdoor Events And Weather

Outdoor decorations can be affected by wind, rain, heat, humidity, sunlight, uneven surfaces, and venue conditions. Once outdoor installation is complete, Miami Party Decor LLC is not responsible for damage, movement, reduced longevity, or appearance changes caused by weather or outdoor conditions.

If weather or venue conditions make setup unsafe or impractical, we may recommend changes to the setup, location, timing, or design. Additional charges may apply if extra labor, materials, travel, or rescheduling is required.

Photography And Promotion

Miami Party Decor may photograph completed decorations and use those images on our website, social media, portfolio, advertising, or marketing materials. If you do not want your setup photographed or published, please tell us in writing before the event.

Contact Us

For cancellations, changes, refund questions, or service concerns, please contact us at support@miamipartydecor.com. Please include your name, event date, order or invoice details, and a short description of your request.

Acknowledgment

By confirming a booking, making a payment, or allowing Miami Party Decor to begin preparation or service work, you agree to this Return & Cancellation Policy.