RETURN AND CANCELLATION POLICY
Thank you for choosing us for your custom decoration and event needs. To ensure a smooth transaction and understanding, we provide our terms and conditions regarding order cancellations, changes, and returns.
GENERAL TERMS
- Confirmation of Orders: Upon placing your order, you will receive a confirmation email within 24 hours. This email confirms that your order has been received and production has commenced. Please check your junk or spam folders if you do not see it in your inbox.
- Custom Orders: As we specialize in custom, made-to-order items, all sales are considered final once production begins. We encourage you to review your order details carefully before submitting.
- Defective Products: If the product received is defective, it is eligible for return. Please contact us within 48 hours of delivery to address the issue.
CANCELLATIONS AND CHANGES
- Cancellation Policy: To cancel an order, you must contact us via email at support@miamipartydecor.com at least 7 days before the scheduled delivery or pick-up date. If you cancel within this timeframe, you are eligible for a 50% refund of the total amount paid. Cancellations after this period will not be refunded, as resources and labor have been allocated to begin production.
- Changes to Orders: Changes to the order details are possible if requested via email at least 72 hours before the delivery or pick-up date. Please note that changes may be subject to additional charges depending on the nature of the request.
RETURNING DECORATIONS AFTER DELIVERY
- Return of Decorations: If you wish to return the decorations after delivery and setup, please note that such returns are subject to a 99% restocking fee of the total order cost. This fee covers the labor, design, and materials used in preparing and setting up the decorations.
- Condition for Return: Returns must be requested within 24 hours of the event’s completion and require the decorations to be in the same condition as delivered without any alterations or damage. Miami Party Decor LLC reserves the right to refuse a return if the items are found to be damaged or altered.
DELIVERY AND HANDLING
- Delivery Slots: We do not guarantee exact delivery times, but we will work with you to choose a preferred delivery slot. Possible delivery times are:
- Morning: 9:00 AM to 1:00 PM
- Afternoon: 1:00 PM to 4:00 PM
- Late Evening: 4:00 PM to 8:00 PM
- Handling Instructions: Our products are large, voluminous, and delicate. If you opt to pick up your order, ensure your vehicle can safely accommodate the size and delicacy of the items. Miami Party Decor LLC is not responsible for damage that occurs after items have been handed over to the customer.
ADDITIONAL TERMS
- Color Variations: We strive to display accurate colors on our website. However, variations might occur due to factors such as ink batch and monitor display differences. Such discrepancies are not grounds for returns.
- Photography and Promotion: We may photograph decorations and use these images on our website and social media. If you do not wish for your images to be published, please inform us in advance.
- Weather Considerations: For outdoor events, please be advised that weather conditions (wind, rain, or extreme temperatures) can impact the longevity and appearance of balloon decorations. Miami Party Decor LLC will not be responsible for damage due to weather once installation is complete.
CONTACT INFORMATION
For cancellations, changes, or any inquiries regarding your order, please email us at support@miamipartydecor.com. Our team is here to assist you and ensure your event decor is exactly as envisioned.
ACKNOWLEDGMENT
By proceeding with your purchase, you agree to these terms and conditions. We look forward to making your event memorable with our custom decorations!